Inside Allianz. How 160,000 People Are Learning and Applying AI at Work

Show notes

What happens to insurance work when AI becomes part of everyday business

Eduardo D’Alma speaks with Bettina Dietsche and Isabelle Kokoschka from Allianz about how AI is changing work across a large organization and what it takes to make that change work in practice.

This conversation goes beyond tools. It focuses on culture, leadership, skills and trust and on the shift from learning AI to applying AI in real workflows.

What you will hear in this episode • How teams currently experience AI in everyday work across Allianz • Why trust, fear and culture shape adoption as much as technology • Why Allianz is shifting from learning AI to applying AI in practice • Why leaders need to model the change themselves • How roles are changing across claims, actuarial work, HR and recruiting • How AI can reduce routine processing and create more room for judgment and empathy • What it takes to build skills and trust at scale across 160,000 people

Key theme AI can support processing and analysis. Human work becomes more valuable where judgment, empathy, communication and decision quality matter most.

Guests Bettina Dietsche Group Chief People and Culture Officer at Allianz

Isabelle Kokoschka Global Head of Learning and Skills Management at Allianz

Host Eduardo D’Alma Partner, Wavestone