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Insurance is often misunderstood from the outside. Complex, technical, and rarely part of anyone’s “exciting conversation” at a party.

In this episode, Eduardo D’Alma speaks with Tamara Kurz, Founder & Insurance Broker at Athena Protectoria, about what drives the industry and why transformation is so challenging.

They explore the tension between sales, risk and technology, three perspectives that rarely align but all need to work together. The industry relies on balancing these forces.

They also discuss why experience carries so much weight, how advisory is shifting towards clearer decision-making, and how AI fits into situations that require trust and human...

What does digital transformation really look like once execution begins?

In this episode, Eduardo D’Alma speaks with Jean Gazançon, CEO of ARTE Generali, about how art insurance was fundamentally rebuilt from the ground up.

Jean shares how a highly specialised line of business, dealing with unique risks, subjective value and demanding clients can be transformed without losing craftsmanship or judgment.

The conversation explores what had to change, what needed to remain stable, and why technology only creates value when it is designed to support expertise rather than replace it. They discuss layered technology architectures, working under real economic and time...

Risk becomes tangible when there is no safety net.

In this episode, Eduardo D’Alma speaks with Julen Sánchez, who crossed the Atlantic Ocean alone and by human power only. 9,200 kilometres over 131 days at sea. Beyond the physical challenge, the conversation explores what it means to prepare for uncertainty when outcomes cannot be predicted or guaranteed.

They discuss preparation, discipline and mental resilience, how decisions are made when control is limited, and what extreme environments reveal about responsibility, endurance and focus on process rather than outcome. A conversation about living with uncertainty and what that experience can teach us...

AI is already part of everyday insurance work. The hard question is now how to make it useful at scale without losing judgment or trust.

In this episode, Eduardo D’Alma speaks with Bettina Dietsche, Group Chief People and Culture Officer at Allianz, and Isabelle Kokoschka, Global Head of Learning and Skills Management at Allianz, about how AI is changing workflows, leadership and roles across the organization. They discuss trust, culture and fear, why learning has to move into application, and why leaders need to model the change themselves.

From claims and actuarial work to HR and recruiting, they describe how...

In this special Christmas edition, host Eduardo turns the mic inward: no external guest this time, but a conversation with two Wavestone colleagues to introduce "GLITCH werkstatt", our hands-on build-and-test studio for the Insurer of the Future.

Eduardo is joined by Thorsten Schrader, Partner and Insurance Sales Lead, and August Meyer, Enterprise Architect and GLITCH co-founder. The conversation looks at the gap between AI ambition and day to day reality in insurance and how GLITCH is used to pressure test ideas against real constraints.

Decommissioning software creates the space and clarity an organization needs to focus on what comes next.

In this episode of LOVE, TECH, AND THE FUTURE OF INSURANCE, Eduardo D’Alma talks with Adam Lantner, EMEA Region CIO & Head of Technology at Aon, about how retiring legacy systems can sharpen focus, and open the door to new opportunities.

Through real-world stories and creative approaches like the “Legacy Index,” Adam shows how decommissioning becomes a strategic move that energizes teams and accelerates transformation.

You’ll hear:
• Why decommissioning is more than “switching things off”
• How to turn legacy clean-up into a...

In this episode of LOVE. TECH. AND THE FUTURE OF INSURANCE., Eduardo is joined by Valerio Pagano, Chief InfoTech Officer Group Functions at Swiss Re, to explore the human and organizational side of transformation in insurance.

They dive into three key topics:
– How company culture enables, or hinders change
– The real organizational impact of IFRS 17 beyond compliance
– Why AI requires not just tools, but a mindset shift across the enterprise

A candid conversation about leadership, curiosity, and building a culture ready for the future.

In this episode of LOVE. TECH. AND THE FUTURE OF INSURANCE., Eduardo D’Alma speaks with Frank Schmid, Chief Technology Officer at Gen Re, about how AI is transforming the role of the insurer into that of a true protector. Together, they explore what it means to redefine the triangle of trust, security, and people in a world shaped by real-time risks, digital acceleration, and generative AI. From weather forecasting breakthroughs to the future of organizational design, this conversation offers deep insights for anyone navigating the evolving landscape of insurance and technology.

How did a Chinese insurer like Ping An transform into a global powerhouse in just 35 years? What makes Asia’s InsurTech scene so unique, and what can the rest of the world learn from it?

In the premiere episode of Love. Tech. And the Future of Insurance., host and Wavestone partner Eduardo D’Alma explores these questions with insurance futurist and bestselling author Theresa Blissing.

Drawing from her book The Future of Insurance – Asia Rising, Blissing shares insights from years of experience in Asia’s insurance landscape.From on-demand micro-insurance for gig workers to AI-driven financial advisory tools, we uncover the customer-centric...