All episodes

Rowing Across Limits: Risk, Resilience & Insurance at the Edge of the World

Rowing Across Limits: Risk, Resilience & Insurance at the Edge of the World

42m 34s

Risk becomes tangible when there is no safety net.

In this episode, Eduardo D’Alma speaks with Julen Sánchez, who crossed the Atlantic Ocean alone and by human power only. 9,200 kilometres over 131 days at sea. Beyond the physical challenge, the conversation explores what it means to prepare for uncertainty when outcomes cannot be predicted or guaranteed.

They discuss preparation, discipline and mental resilience, how decisions are made when control is limited, and what extreme environments reveal about responsibility, endurance and focus on process rather than outcome. A conversation about living with uncertainty and what that experience can teach us...

Inside Allianz. How 160,000 People Are Learning and Applying AI at Work

Inside Allianz. How 160,000 People Are Learning and Applying AI at Work

47m 22s

AI is already part of everyday insurance work. The hard question is now how to make it useful at scale without losing judgment or trust.

In this episode, Eduardo D’Alma speaks with Bettina Dietsche, Group Chief People and Culture Officer at Allianz, and Isabelle Kokoschka, Global Head of Learning and Skills Management at Allianz, about how AI is changing workflows, leadership and roles across the organization. They discuss trust, culture and fear, why learning has to move into application, and why leaders need to model the change themselves.

From claims and actuarial work to HR and recruiting, they describe how...

The AI Hangover in Insurance: Pilots are Everywhere, But Value is Hard to Capture

The AI Hangover in Insurance: Pilots are Everywhere, But Value is Hard to Capture

34m 53s

In this special Christmas edition, host Eduardo turns the mic inward: no external guest this time, but a conversation with two Wavestone colleagues to introduce "GLITCH werkstatt", our hands-on build-and-test studio for the Insurer of the Future.

Eduardo is joined by Thorsten Schrader, Partner and Insurance Sales Lead, and August Meyer, Enterprise Architect and GLITCH co-founder. The conversation looks at the gap between AI ambition and day to day reality in insurance and how GLITCH is used to pressure test ideas against real constraints.

The Art of Letting Go. Winning with Decommissioning.

The Art of Letting Go. Winning with Decommissioning.

46m 3s

Decommissioning software creates the space and clarity an organization needs to focus on what comes next.

In this episode of LOVE, TECH, AND THE FUTURE OF INSURANCE, Eduardo D’Alma talks with Adam Lantner, EMEA Region CIO & Head of Technology at Aon, about how retiring legacy systems can sharpen focus, and open the door to new opportunities.

Through real-world stories and creative approaches like the “Legacy Index,” Adam shows how decommissioning becomes a strategic move that energizes teams and accelerates transformation.

You’ll hear:
• Why decommissioning is more than “switching things off”
• How to turn legacy clean-up into a...

Leading Change in Insurance: From IFRS 17 to AI

Leading Change in Insurance: From IFRS 17 to AI

34m 47s

In this episode of LOVE. TECH. AND THE FUTURE OF INSURANCE., Eduardo is joined by Valerio Pagano, Chief InfoTech Officer Group Functions at Swiss Re, to explore the human and organizational side of transformation in insurance.

They dive into three key topics:
– How company culture enables, or hinders change
– The real organizational impact of IFRS 17 beyond compliance
– Why AI requires not just tools, but a mindset shift across the enterprise

A candid conversation about leadership, curiosity, and building a culture ready for the future.

The Protector Mindset - AI's Role in Shaping the Future of Insurance

The Protector Mindset - AI's Role in Shaping the Future of Insurance

41m 48s

In this episode of LOVE. TECH. AND THE FUTURE OF INSURANCE., Eduardo D’Alma speaks with Frank Schmid, Chief Technology Officer at Gen Re, about how AI is transforming the role of the insurer into that of a true protector. Together, they explore what it means to redefine the triangle of trust, security, and people in a world shaped by real-time risks, digital acceleration, and generative AI. From weather forecasting breakthroughs to the future of organizational design, this conversation offers deep insights for anyone navigating the evolving landscape of insurance and technology.

From Traditional to Trailblazing - Asia Rising

From Traditional to Trailblazing - Asia Rising

42m 46s

How did a Chinese insurer like Ping An transform into a global powerhouse in just 35 years? What makes Asia’s InsurTech scene so unique, and what can the rest of the world learn from it?

In the premiere episode of Love. Tech. And the Future of Insurance., host and Wavestone partner Eduardo D’Alma explores these questions with insurance futurist and bestselling author Theresa Blissing.

Drawing from her book The Future of Insurance – Asia Rising, Blissing shares insights from years of experience in Asia’s insurance landscape.From on-demand micro-insurance for gig workers to AI-driven financial advisory tools, we uncover the customer-centric...